This Dissertation Explores Using Change Management to Improve Turnaround Time and Quality Processes in a Clinical Laboratory Environment. This dissertation analysed key aspects of operation relevant to the described processes, and sought to improve these areas following the implementation of a strategically designed initiative formed according to the HSE change model. The goal of the project was to apply change management strategies to improve efficiency and quality processes, with the intention of significantly improving turnaround time, quality processes and organisation, and safety amid routine operations. The project targeted a clinical chemistry lab within a substantially sized hospital. At this location, the key employees and managers were surveyed two separate times regarding the exact same processes and aspects (once before the implementation of a strategic change initiative modelled, and again after the change implementation).
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